Credit Controller & E-Billing Assistant

Job Title: Credit Controller & E-Billing Assistant

Location: Southampton City Centre

Job Type: Full-Time

Salary: £29,000 TO £30,000 DOE

Hours: 09:00 - 17:00, hybrid working (3 days in the office 2 days from home)

Our client is a leading professional services firm; and they are seeking an experienced Credit Controller & E-Billing Assistant to join their Finance team. This dual-function role will focus on the collection of overdue debts and support the administration of electronic billing processes across a portfolio of high-profile clients.

This is an exciting opportunity which you will play a critical role in ensuring smooth financial operations by maintaining healthy cash flow and ensuring timely and accurate e-billing submissions.

Benefits:

- Pension plan

- Bonus scheme

- Group Life Assurance

- Discounted gym membership

- Discounted shopping portal

- Cycle to work scheme

- Other health benefits after 1 -2 years’ service

Duties and Responsibilities of a Credit Controller & E – billing Assistant:

• Conduct daily credit control activities, including debt chasing, resolving queries, issuing copy invoices, and account statements.

• Submit and monitor bad debts via third-party collection agents as needed.

• Update and maintain monthly collections tracker with detailed chase notes.

• Escalate problematic debts to Fee Earners in a timely manner.

• Manage and respond to queries in the shared Credit Control mailbox.

• Liaise with teams across Southampton, London, and Munich offices to resolve outstanding collection matters.

• Assist in the reduction of trust and credit balances.

• Raise interest invoices when applicable.

• Administer and manage e-billing submissions in line with client and payer-specific guidelines.

• Troubleshoot and resolve issues related to e-billing platforms and submission errors.

• Develop and maintain internal process documentation for e-billing systems.

• Support additional tasks as directed by management.

About you & experience required:

• Minimum of 2 years’ experience in a credit control position.

• Previous experience within a professional services or law firm environment.

• Credit Control qualifications such as ACICM or similar – desirable

• Hands-on experience with e-billing platforms

• Strong verbal and written communication skills

• Professional telephone manner

• Familiarity with international debt collection and foreign currencies.