Customer Service Agent

Role: Customer Service Agent

Job Type: Temporary to Permanent

Salary: £12.82 per hour for 12 weeks temporary employment; £25,000 per annum once permanent

Location: SO45, Fawley

Shift patterns vary and or can be as follows: 08.00am - 16.30pm, 09.30am - 18.00pm, or 11.30am - 20.00pm, with a weekend rota (1 Saturday morning in every 6-8 weeks)

Our client is the UKs leading LPG Supplier, offering a range of off grid energy options for various customers and clients. A very exciting opportunity has arisen, to join our client’s team working as a Customer Service Agent.

Our client offers hybrid working after successful completion of 3-month probation period.

Duties and Responsibilities as Customer Service Agent:

• Receive customer queries and complaints, research and resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions.

• Achieve quantitative and qualitative service standard performance targets.

• Be able to work and co-operate as part of a team, assisting and supporting colleagues, and other departments, when necessary.

• Assist in developing processes for constant improvement for the benefit of the customer.

• To stay focused and motivated with a positive attitude towards learning, growth, and change.

• Be able to challenge yourself and others to make step changes in knowledge, experience, skills, and behaviour, and share knowledge of best practice.

  
  

About you:

• Excellent verbal and written communication skills

• Relationship building skills and demonstrate real care about the customer through a consultative and listening approach

• Strong sense of ownership and take pride in your work

• Be well organized and able to work under pressure

• Ability to work efficiently in a fast-paced environment

• High attention to detail

• Proficiency in IT systems knowledge