Tenancy Support Administration

Role: Tenancy Support Administrator

Job Type: Temporary, 6 months

Salary: £16.37 per hour

Location: Fareham

Hours: 37.5 hours per week (Monday to Friday) 08.45-17.15

Our client is looking for an experienced senior support administrator to provide 6-months absence cover to the Tenancy Support Team.

The role will focus on tenancy and housing support and the delivery of a high-quality service.

Duties for the Tenancy Support Administrator:

· Engage with households in temporary and privately rented accommodation to assess needs and make referrals to statutory and voluntary agencies.

· Agree individual support plans with residents of temporary accommodation.

· Undertake home visits and customer care visits.

· Work with charities and Trusts to obtain funding to assist with hardship and reduce debts.

· Carry out regular inspections of accommodation.

· Work closely with the Accommodation Officer and private landlords over repairs needed and invoicing for unpaid rent and damages.

· Provide support to residents with Housing Benefit and Council Tax Support claims and other welfare benefits as appropriate.

· Help resolve cases of anti-social behaviour and neighbour nuisance

About You:

· A full driving licence to travel to property and customer visits – Essential.

· Knowledge of homelessness/housing law, landlord/tenant responsibilities and welfare benefits – Desirable.

· Experience in a support role – Essential.

· Excellent attention to detail and written skills.

· Good numeracy skills.

· Sympathetic, welcoming, and able to work with sensitive/confidential information

· The ability to communicate effectively with colleagues and customers.

· The ability to organise and manage your own priorities and workload.

· Able to work on your own initiative and as part of a team